Frequently Asked Questions

Everything you need to know about your Shiels shopping experience.

What is your return policy?

We offer a 30-day return policy on all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless faulty.

How long does shipping take?

Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.

Do you offer a warranty on your jewelry?

Yes, all Shiels jewelry comes with a 12-month manufacturing warranty that covers any defects in materials or workmanship.

What payment methods do you accept?

We accept all major credit cards, PayPal, and flexible interest-free payment options including Afterpay, Zip, and humm.

How can I track my order?

Once your order has been dispatched, you will receive an email with a tracking number and a link to monitor your delivery progress.

Are your diamonds ethically sourced?

Absolutely. Shiels is committed to ethical sourcing and only procures diamonds from suppliers who adhere to the Kimberley Process certification scheme.